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Please note that all sales made through our website are final. As a platform, we do not facilitate refunds or returns. The responsibility for any transactions made between the buyer and the seller lies solely with them. We are not liable for any issues arising from the sale, including but not limited to faulty products, incorrect sizing, or shipping delays. Our role is solely to provide a platform for buyers and sellers to connect and complete transactions. Please make sure to carefully read the product descriptions and check all details before making a purchase.
However, if you have received a product that does not match the description there are 2 ways in which you can request a refund.
1. Contact the Seller directly
If the seller agrees to a refund they can issue it immediately through their Stripe account under Payments. They can also issue a partial refund if you both come to that agreement.
If you cannot reach an agreement with the seller the next step is to:
2. Dispute payment with your Card Issuer
You can request a chargeback through your card issuer. Payments are made through Stripe who can reverse the charges if your claim is approved.
If you need further support you can contact Closet Moll help@closetmoll.ie. While Closet Moll cannot issue refunds directly we will assist you with your case.
If you need extra support or guidance here are some links pages that might help:
Note: You cannot request a refund for any reason other than the item was not as described or you did not receive an item. If the item does not fit you, suit you or if you changed your mind you are not entitled to a refund.
Returns
Any returns are arranged between the buyer and seller. Closet Moll advises using tracked postage for any returns.